I am getting deeply furstrated in getting the answers I want.
I got a web designer to start building my site but in order for them to do that I needed to provide them the information needed for them to upload and manage my site.
I have registred my domain with BT and have a webhosting package with them.
I have contacted online support twice and call support each one giving me mixed massages. First one saying all they needed is ftp address and password. I provided this and my web designer says they need more such as:
DB_NAME
DB_USER
DB_PASSWORD
DB_HOST
Contacted online support again and was told I could not be give that information because I have basic package and needed to upgrade to advance for database feature. Third time I was just just directed to FAQ of website and domain which was no help at all.
Most times when you buy hosting package they sent you a email with all the details needed to start building a website. Thing is I have not been give this and direct request by me and resulted in me wasting my morning running in circles.
Can someone please help me and give me the infomation I require.
my hosting package is
BT Web Hosting (IBP) (1)
This package contains a .co.uk domain, 10 email accounts, 500MB web space and templates.
