Simple enough request. Almost 2 months on we have moved premises but still no landline. Unable to connect our credit card terminal so not able to take customers payments over the phone and of course no broadband. Local BT business office made a right hash of things so we wrote twice to Customer Services. After 3 weeks we are still waiting for a reply. There is no accountability from anyone at BT it seems. Its impossible, except by chance, to speak to the same person twice. Different advice from different departments but nobody available to resolve issues. Previously the Chairmans Office could be contacted. Not so anymore. I cant say I blame him. Why would you bother with setting up infrastructure at the top to assist valued customers. Simple we are not valued customers. Just a captive market. I am reluctant to waste my time on BT's website. As soon as I can get a service from another provider I will no longer be a part of the captive market. I wonder if I would be treated the same if I was a large business. I will never know because there is nobody at the top who has respect for the small business.
