Old btinternet email

[russtreasure]

Hi, I have received a message saying that I would lose my old @btinternet.com email address if I do not use a dial up service.

I changed to business last year but still use my old address and do not want to lose it.

I do not want dial up so can I migrate this old address to my new business account please?

Cheers

Russ

[alastair]

no because bt residential and bt business are strictly speaking seperate service providers.

the best you can do it speak to a desk called premium mail who can keep it active.

think the number is - 0870 240 3349

[TheOtherOne · Accepted solution]

Hi Russ,

What Alistair said is quite right, unfortunately BT Business and BT Residential accounts are separate, which means you'll not be able to transfer your "@btinternet.com" or "@btopenworld.com" email account.

If you cancel your current residential internet service you can keep your res email account by paying a £ 1.47 monthly fee (this is the normal fee for those email accounts, it's just that broadband/dial-up customers get them free with their package).

Hope this helps,

TheOtherOne

[evrobs]

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@russtreasure wrote:

@Hi, I have received a message saying that I would lose my old @btinternet.com email address if I do not use a dial up service.

I changed to business last year but still use my old address and do not want to lose it.

I do not want dial up so can I migrate this old address to my new business account please?

Cheers

Russ

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