You might also want to consider the following points.
This "reconcilliation" observation is the most often repeated observation made by the resellers of other service providers in reaction to the fact that they cannot compete with this amazing BT deal.
The minimum commitment of £500 per year is made up from all contributory elements - not just the cost of the unlimited subscription. An obvious point has been missed / omitted and that is - in order to qualify for the £15pm deal you need a line and either broadband or mobile.
12 x £15 for Unlimited calls = £180.00
12 x £14.99 PSTN rental = £179.88
12 x £14.00 BT Broadband Office Unlimited = £168.00
Total for the year = £527.88 ........so no reconcilliation.
2 other observations that should also be made:-
- One Plan customers on this Unlimited deal receive an annual reward credit equivalent to 1 month's average spend - 1 month free (in this example the calls, lines and broadband which equates to £43.99)
- Customers will only ever be charged reconcilliation if they have not met 90% of their annual commitment (in this example, 90% of £500 is £450)
If you are making 300 calls to a mobile that only last 1 second each then your "allowance" is used up but then, if you are making such a volume of this type of call, you're probably not a single line customer. When was the last time that you made 300 x 1 second calls to a mobile in one month?
Is £15 per month for unlimited calls competitive? Can any other provider come close to this AND give one month free each year?
Calls to the Three network are 17.89ppm (tariff can be viewed on the BT Price List published via BT.com). How much do other providers charge? Which other providers make their tariffs available for customers to view online? Why would other providers hide this information?
When calling chargeable numbers (the numbers that aren't included in the Unlimited offer such as 0844, 0871, Directory Enquiries, International mobile etc) there are no call setup charges. Again, these rates can be viewed in the BT Price List.
As a BT Partner, on a daily basis we deal with many non-BT customers who are looking at this deal. We provide a free service where we will take the customer's itemised monthly bill from their current provider and compare every single call against what it would have cost with BT in the same period. We've now been doing this for over a year and have not found a single customer that would not have saved money by switching from their current provider to BT on the Unlimited or the Inclusive deal.
Other providers and resellers that have been used to selling their own propositions on a headling grabbing ppm comparison find it difficult to compete with a proposition that is based on a fixed rate. When we undertake an evaluation, we can present the BT proposition based on fact and not hypothesis.
BT Local Business Newcastle
