Basically the problem is as follows :
We used to be on BT total broadband the home service , which we got a steady 2meg from day in day out . We switched earlier this year however to the business broadband since we needed a website for our business and it was recommended as it was apparently meant to be faster than the normal house service (what a joke that is). At the beginning when we got the service running round about April it was great , we were getting a steady 5-6 meg everyday which was way faster than our previous obviously but then all of a sudden in about September / October time this all stopped and since we've been getting only about 1meg every single day . It's shocking speeds we're getting now , even less than what we used to get with the home service. It's not caps as I haven't downloaded much , how can I with this speed anyway ? Playing Xbox Live is really annoying with this rubbish service , and streaming a video on the pc whilst downloading a demo on xbox or say streaming a music video on the pc whilst downloading on anything else is impossible . I'm using the supplied BT business hub , i've looked at all the settings , and line noise and everything , it all seems to be the same as it was when it was good so what could be wrong ? I've already complained but had no reply despite the estimated time being 6 hours apparently to get an email back , BT have got to have the worst customer service , available and no chance i'm phoning as no one on the phones speaks english . What am I supposed to do ? I tried the test socket , no speed increase all that happened was the connection dropped out so eventually after a while I was forced to switch back to the proper master socket . The router is not at fault because I was using a Netgear DG834N before I switched to this one and I switched to this one in september to try and see if it fixed the problem but no solution as getting the same results I was with the netgear when it started going slow , so must be BT and nothing on this end , but is there anything I could do ?
