Receiving and sending email with HTC phone

[johnmct]

Hi, tried to set up my new email features with an HTC but I'm failing. Keeps coming up authentication failed. Please verify your username/password. Instructions for the ipad went great but struggling with this android HTC. Any help appreciated

[scott]

I am having the same problem, with my HTC Sensation running on Android.  Any solutions?

[OldWolf]

Hi,

I've posted this before, but I'll do it again.

Check your email settings in something like Outlook Express (or Windows Mail if you're on Office 365).  If they work perfectly then the problem is one of the following:

- Your settings in the phone are wrong.

- Your mobile provider has issues with BT email addresses.

If it doesn't work right then your email account might be broken.

That's pretty much it.

And I have a Sensation, just for reference.

Cheers.

Dave A

[eagle]

I have the same problem with my galaxy S. No problem until our recent switch to Office 365. I have changed over all the PCs (4) I use via the bt 'configuration utility tool' and these work fine with outlook and my POP3 emails (previously btconnect.com). The settings have been reconfigured to outlook.com for POP and STMP. 

Should have been easy to just copy the settings into the phone hence I deleted the old accounts, not working after the switch anyway, and tried installing the new ones with the new settings. No joy via automatic detection or manual setup. The username and/or password are not recognised.

I have tried many many times over 2 days to get the phone to accept new settings and it will not. It is not due to mistakes entering the data - if only it was that wasy.

Help!

[eagle · Accepted solution]

Cracked it.

On my galaxy S the solution was to copy in the details via the manual configuration route as per outlook settings apart from the username. Enter the username for each pop account as the full email address. 

Pop server name: pop.outlook.com

Port  995

Encryption:  SSL

Smtp server name:  smtp.outlook.com

Port  587

Encryption TLS

[ivegotnails]

Thank you so much for posting this. I've been trying, like yourself, for the last 2 days to get the email working on my Galaxy S2.

The important bit for me was

smtp server name: smtp.outlook.com

port: 587

Encryption: TLS

I'd been using SSL for smtp and it wouldn't work.

Thanks again

[nayan007]

I too had the same kind of problem. This solution has helped me out too

[APM2]

Cannot set my HTC to send and receive calls continues to say verify password/username

What can I do to resolve???

[kashif]

i was having the same problem but i tried below steps and was able to install settings.

• open your web domain like (mail.xyz.com)
• click on forgot your password
• fill up your outlook email and the verification.
• you will receive a password on your outlook email.
• use that username and password in HTC and follow the instructions.
• i hope it works for you as well.

regards

Kashif