Renewal of Domain Name

[landb]

I've just tried to renew my .eu domain name but the BT website wouldn't let me. I got the following message after paying for renewal by credit card: "This domain cannot be extended. Your renewal(s) you selected have not been successful."

My domain will expire on 28 Feb 2011 and I tried to renew on 20th January which is well within the 30 day deadline for renewal.  Can you help?  Thanks!  

Peter

[Nguitar]

Thank you for bringing this to our attention. The easiest and quickest way to each resolution would be to contact Technical Support via telephone in order to resolve this issue.

[sharkattack]

Yes i try that link, its very helpful for me.... I like it very much.....

[juneaddison]

I have received alerts to renew my domain name 

juneaddison.com

I have gone into Manage Domain Names but each time I enter my card details for the renewal payment, the screen freezes with 'do not refresh you browser'  I have waited 30 minutes and more and it does not move.

This domain name renews opn 10 February 2017 and I need to keep it.

Please help.  

June

[markp]

Hi there juneaddison,

what browser are you using?

Could you try a different one say Firefox and try agian?

Markp