Solved: SLA

BusinessService · ‎05-03-2009

Hi,

Is there an SLA available for One Plan customers?

I'm looking for things like NOC response times, etc.

Not trying to get anyone in trouble, I'm just trying to set expectations internally.

So if the SLA says "emails to the spoc.oneplan@bt.com address will be responded to within five (5) business days", I can say "we should get something back by next week".

Best,

BusinessService

Fiona · ‎23-06-2009

Hi

Sorry for the delay in responding to your enquiry. Emails should be answered within 24 hours, if there is a delay then this can be escalated.

Kind regards

Fiona

BT Business Forum Moderator

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View solution in original post

Fiona · ‎23-06-2009

Hi

Sorry for the delay in responding to your enquiry. Emails should be answered within 24 hours, if there is a delay then this can be escalated.

Kind regards

Fiona

BT Business Forum Moderator

Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.