Smart hosting MX check failed

[apservices]

I've just set up smart hosting for one of the domains I own. Unfortunately, it fails the MX record check.

I have checked at mxtoolbox.com and I have confirmed that the record is correct, but the BT checker just reports "check failed - please update your MX record"

Is there anything I can do?

Thank you

Simon

[DaveA]

Hi,

Put a query in through http://www.dnsforms.co.uk

They'll be able to check the domain and make sure everything is in order.  They are quite busy though, so bear with them.

Dave

[Stephenc]

Hi Simon,

I assume your domain is externally hosted?

Do you know if it is old or new platform?

If its old platform the MX record should be   @     MX      ibmr.btconnect.com preference 10.

If it is new platform there are two MX records which are emailed too you, one of these is @  MX msxxxx.something.invalid preference 50

The other is @   MX   yourdomain-co-uk.eo.outlook.com preference 1

If these have definately been added correctly with the correct preference and are still failing contact the helpdesk on 0845 600 7020.

Thanks,

Steve

[DaveA]

Hi Steve,

Well spotted that man.

I must have been half asleep.

🙂

Dave