System Administrator [postmaster@he.local] over li...

curtainqueen · ‎10-05-2011

Hi there,

every day I am getting a message saying my mailbox is full. I have logged into webmail and deleted the majority of emails, and cleared my deleted items folders and sent messages.

I assume this is my webmail folders rather than outlook on my computer.

Please help, I am not very technical and easily exasperated by such things. 🙂

JohnE · ‎10-05-2011

The default limit for a mailbox is only 50MB. It wouldn't take many messages to use that up if there are any message attachments of any size. You can allocate more of your e-mail storage space to individual mailboxes, please see this:

Allocating additional storage space to BT Business Email

Ultimately, we'd recommend that you download your e-mail from our servers to a mail program on your computer. Any program, Windows Live Mail, Outlook, Mozilla Thunderbird etc, can be set up to do this. If you don't need to access copies of messages when using a different computer, we'd strongly recommend that the feature to leave copies of messages on the server is disabled, whatever program you use.

curtainqueen · ‎10-05-2011

Hi there,

I leave mesages on the server but only for a limited time, so I can work on them from home or office. I have only a few in there since I cleared it out, with no attachments. I think it is a message being sent in error.

curtainqueen · ‎10-05-2011

at the moment they total 300KB!

JohnE · ‎11-05-2011

These alerts are automatically generated (you will get the first one when your mailbox is 80% full). As such, they are a "Snapshot" of your mailbox. Obviously, after a send/receive cycle on your mail program, things can change, depending on exactly what option you have under "Leave a copy of Messages on the Servers". Do be aware that all folders, including "Deleted Items" should be cleared on-line.

My suggestion of increasing your mailbox size should make sure that the alerts are sent less frequently, at least.

eauio · ‎29-09-2011

Hello Curtainqueen,

Does your message look like this*

I am looking at this for someone else getting the same message frequently, even though the btconnect mailbox is clean.

Also, the procedure outlined in this mail of deleting items in the sent and deleted folders is OK if it is referring to the webmail access for your btconnect mailbox, but is completely inappropriate if applied to your own client mail program on your own computer. The text does not make this clear. BT could do better on this.

Having read through a number of messages on this forum, and the responses from moderators, I don't think BT are really taking on board that there is a systems problem which needs looking into.

At what point are these "mailbox full" messages generated? There is a bug/problem with this, I suspect.

EAUIO

========================

*

From: System
Administrator [mailto:postmaster@he.local]
Sent: 29 September 2011
02:02
To:

Subject: Your mailbox is over its size limit
Importance: High

Your mailbox has exceeded one or more size
limits set by your administrator.
Your mailbox size is 44040 KB.
Mailbox
size limits:
You will receive a warning when your mailbox reaches 40000 KB.You may not be able to send or receive new mail until you reduce your mailbox size.
To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst).
Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit.
You must empty the Deleted Items folder after deleting items or the space will not be freed.
See client Help for more information.

===

SOURCE CODE (redacted)

Received: from hesa01uker.he.local ([10.87.8.21]) by HEMV3BUKER.he.local with Microsoft SMTPSVC(6.0.3790.4675);
Thu, 29 Sep 2011 09:39:36 +0100
Received: from ibmr.btconnect.com ([10.87.21.142]) by hesa01uker.he.local with Microsoft SMTPSVC(6.0.3790.4675);
Thu, 29 Sep 2011 09:39:33 +0100
Received: from mailfw3.joker-forward.com (HELO mailfw3.joker-forward.com) ([194.245.148.3])
by c2beaimr02.btconnect.com
with SMTP id KIM81112;
Thu, 29 Sep 2011 09:39:33 +0100 (BST)
X-Spam-Checker-Version: SpamAssassin 3.3.2 (2011-06-06) on
mailfw3.joker-forward.com
X-Spam-Level: *
X-Spam-Status: No, score=1.3 required=6.0 tests=HTML_MESSAGE,MSGID_MULTIPLE_AT,
RCVD_IN_DNSWL_NONE,RDNS_NONE autolearn=disabled version=3.3.2
Received: from unknown (HELO mail.btconnect.com) (213.123.20.129)
by mailfw3.joker-forward.com with SMTP; 29 Sep 2011 08:39:27 -0000
Received: from mail.btconnect.com (c2bthomr07.ncs.ibs-infra.bt.com [10.87.69.228])
by c2bthomr11.btconnect.com (MOS 3.10.10a-GA)
with ESMTP id AHP89678;
Thu, 29 Sep 2011 09:39:09 +0100 (BST)
Received: (from localhost [127.0.0.1])
by c2bthomr07.btconnect.com (MOS 4.2.2-FCS)
id ESD43610;
Thu, 29 Sep 2011 09:39:09 +0100 (BST)
Received: from (redacted)

by c2bthomr07.btconnect.com
with ESMTP id ESD39585;
Thu, 29 Sep 2011 09:35:30 +0100 (BST)
Reply-To: (redacted)
From: (redacted)
To: <tony@eauio.com>
Subject: FW: Your mailbox is over its size limit
Date: Thu, 29 Sep 2011 09:35:32 +0100
Organization: (redacted)
Message-ID: <001e01cc7e82$c0ce1000$426a3000$@gill@ghfp.org>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_001F_01CC7E8B.22927800"
X-Priority: 1 (Highest)
X-MSMail-Priority: High
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Acx+Q1xbNsCWc4H5Sau6muW6hGY9gQAP2E8g
Content-Language: en-gb
Importance: High
X-Mirapoint-IP-Reputation: reputation=Fair-1,
source=Queried,
refid=tid=0001.0A0B0302.4E842DD1.00C6,
actions=TAG
X-WatchGuard-Spam-ID: str=0001.0A0B0207.4E842EBF.004A:SCFSTAT10760948,ss=1,fgs=0
X-WatchGuard-Spam-Score: 0, clean; 0, no virus
X-WatchGuard-Mail-Client-IP: 213.123.20.129
X-WatchGuard-Mail-From: (redacted)

X-WatchGuard-Mail-Recipients: tony@eauio.com
X-WatchGuard-AntiVirus: part scanned. clean action=allow
X-Mirapoint-IP-Reputation: reputation=Fair-1,
source=Queried,
refid=tid=0001.0A0B0303.4E841C22.00A0,
actions=TAG
X-Junkmail-Status: score=10/35, host=c2beaimr02.btconnect.com
X-Junkmail-Signature-Raw: score=unknown,
refid=str=0001.0A0B0207.4E842EC5.0168:SCFSTAT12901582,ss=1,fgs=0,
ip=194.245.148.3,
so=2010-07-22 22:03:31,
dmn=2009-09-10 00:05:08,
mode=multiengine
X-Junkmail-IWF: false
X-Mirapoint-Virus-RAPID-Raw: score=unknown(0),
refid=str=0001.0A0B0207.4E842EC5.0168:SCFSTAT12901582,ss=1,fgs=0,
ip=194.245.148.3,
so=2010-07-22 22:03:31,
dmn=2009-09-10 00:05:08
X-Mirapoint-Loop-Id: 090a036baff785f2a51213c1379a4257
Return-Path: (redacted)
X-OriginalArrivalTime: 29 Sep 2011 08:39:33.0668 (UTC) FILETIME=[501B3E40:01CC7E83]

This is a multi-part message in MIME format.

------=_NextPart_000_001F_01CC7E8B.22927800
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

From: System Administrator [mailto:postmaster@he.local]
Sent: 29 September 2011 02:02
To: (redacted)
Subject: Your mailbox is over its size limit
Importance: High

Your mailbox has exceeded one or more size limits set by your administrator.
Your mailbox size is 44040 KB.
Mailbox size limits:
You will receive a warning when your mailbox reaches 40000 KB.You
may not be able to send or receive new mail until you reduce your mailbox
size.
To make more space available, delete any items that you are no longer using
or move them to your personal folder file (.pst).
Items in all of your mailbox folders including the Deleted Items and Sent
Items folders count against your size limit.
You must empty the Deleted Items folder after deleting items or the space
will not be freed.
See client Help for more information.

------=_NextPart_000_001F_01CC7E8B.22927800
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 12 =
(filtered medium)"><title>Your mailbox is over its size =
limit</title><style></style></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple><div class="3DWordSection1"><o:p> </o:p><o:p> </o:p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm'>From:=
 System =
Administrator [mailto:postmaster@he.local] Sent: 29 September =
2011 02:02 To: Scherto Gill Subject: Your mailbox is =
over its size limit Importance: =
High<o:p></o:p></div></div><o:p> </o:p>Your mailbox has exceeded one or more size =
limits set by your administrator. Your mailbox size is 44040 =
KB. Mailbox size =
limits:         You will receive a =
warning when your mailbox reaches 40000 KB.You may not be able to send =
or receive new mail until you reduce your mailbox size. To make more =
space available, delete any items that you are no longer using or move =
them to your personal folder file (.pst). Items in all of your =
mailbox folders including the Deleted Items and Sent Items folders count =
against your size limit.  You must empty the Deleted Items =
folder after deleting items or the space will not be freed. See =
client Help for more information. =
<o:p></o:p></div></body></html>
------=_NextPart_000_001F_01CC7E8B.22927800--

OldWolf · ‎29-09-2011

Hi,

Have you/they checked every folder in webmail (including Sent Items, Deleted Items, Drafts, etc.), and made sure that the view in the upper left is set to 'Messages', which is the only one that shows the size of emails, so that the total size of any emails can be tallied?

If that's the case and the messages are still being received then contact the Helpdesk.

Cheers.

Dave A

FireHorse · ‎15-01-2012

Hi All,

I have the same message over many days resulting in now the mailbox being closed. I have:

-deleted unwanted emails and deleted folders in my MS Outlook on PC

-moved as much as possible into .pst files

-deleted all message on my webmail

-increased my allocated allowance to the maximum 250mb

-reduced the days messages left on server from 10 to 7 to 2 and now i have unticked message left on server so none should remain.

and yet still i receive the same message of my mailbox been closed. I flumoxed since the email address I refer to is not a high use email address either.

Please advise what more I can do to resolve the issue or is the issue at the BT end?

Many thanks

lr · ‎12-03-2012

My mailbox has been closed I have deleted all items and still unable to send or receive emails

nayan007 · ‎13-03-2012

Please take a look at this topic I found in BT KB,It explains here what you need to do if your mailbox is full :- http://btbusiness.custhelp.com/app/answers/detail/a_id/8125/~/why-do-i-keep-receiving-%27mailbox-ful...

System Administrator [postmaster@he.local] over limit on mailbox