We are absolutely desperate for help. We have spent, quite literally, months on the phone to BT trying to sort out our appalling phone line but to no avail.
Our phone line is SUCH bad quality that we are now loosing customers as mistakes are being made when trying to take telephone orders.
We are a small company, renting converted stables on a farm way out in the Kentish countryside. We currently have to share a phoneline with the main, residential farmhouse. We have separate numbers but the same bill.
BT have told us that we can't have our own business line as the telegraph poles around us do not belong to them. We are apparently the furthest we can be away from the exchange, which explains the poor quality. We also have the lowest possible speed broadband (less than 1.5mb) so VOIP is not really an option.
BT recommended to us last week that we buy a broadband accelerator fom BT products and services and use try to use Skype. I couldn't find an accelerator on the product and servies page.
There must, surely, we an answer to this? Our landlord is a retired farmer and unable to help, although of course, this is really his problem.
Can anyone suggest anything we might do? Who to contact? Anything at all?
