Trouble with Domain forwarding

[ginchick]

Hiya,

I'm trying to use the domain manager to temporarily forward our primary domain at a page we have built using BTs free webspace but am unable to do it.

When I use the Basic domain manager, and enter the forwarding address I get a red error message telling me that there is already a www record for this domain and therefore the process cannot be completed.   I then go into the advanced domain manager, and there is a www record there, but it is greyed out so I cannot edit or delete it.

The domain is www.parkwoodconstruction.co.uk and the free webspace is home.btconnect.com/parkwoodconstruction/

Any help much appreciated as we'd like to get this holding page in place as soon as possible

Cheers!

Ceri

[Stephenc]

Hi Ceri,

The www record should not have been greyed out, unless you had a hosting pack, although we could sort this out for you 🙂

Looking at the website, it looks as though you've sorted this out?

Please feel free to PM me if you need any further assistance.

Thanks,

Steve

[ginchick]

Hi Steve,

That's what I thought, but it was definitely greyed out.  All sorted now anyway.  I put a forwarding request in to the domain team, and they did it for me.

Thanks for coming back to me.

Ceri