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Versatility - going to voicemail when Ext 20 busy

simonpbateson
Member

Hi,

 

Our Versatility system has started to going to system voicemail when Ext 20 is busy and not ringing the other handsets in the group.

 

We have recently set system voicemail to answer after 20 secs rather than use night and weekend service.

 

Are these two things linked?

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