Hi sbevans,
Sorry to read about the issues that you have been having with your account.
I am afraid this is not a question that we can answer here on the forum unfortunately.
One of the other forum users may be able to offer some advice to you, to resolve this issue.
Or try our Help faqs, where you can also find our contact information at www.bt.com/business/help
Thanks
Tracey
BT Business Forum Moderator
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