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Where are my online bills?

wally1
Member

I logged in this week for the first time in over a year, to view my online bills.  (As I pay by direct debit and I know roughly what I use I don't really need to view them all the time.)  But my online account now says that I don't have online billing set up.  I do, I've used it before and downloaded my bills.  

 

I cannot "add account" as I need a reference number from a bill that's less than 9 months old, and GUESS WHAT, I don't have any, because I don't get paper bills and I can't view them online!

 

To add insult to injury your live chat system has just left me waiting in a never ending queue of 2, for well over an hour.

If you can't give me access to my bills, BT, maybe I will have to stop paying them!


 

 

1 ACCEPTED SOLUTION

Accepted Solutions

wally1
Member

OK, I stand corrected.  I did eventually get through to Barbara on Chat and my problem is now resolved.

 

 

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wally1
Member

OK, I stand corrected.  I did eventually get through to Barbara on Chat and my problem is now resolved.