Why can't I authorise my IT consultant to speak to BT on my behalf?

[JJT]

It is frustrating enough to spend 30 minutes or more manoeuvring through the clunky voice recognition system, in the process being routinely dumped into the wrong department, but I really do not understand why I am not permited to authorise the consultant I am paying to set up my IT systems to speak directly with BT about my BT Office 365 for small business account (on the basis that they "can only speak to the customer"). I am not an IP expert (which is why I pay someone for this). I would be grateful if someone at BT could explain how I can authorise a representative to speak to them directly on my behalf on technical issues or to otherwise explain the rationale for the current rather unhelpful position. Thank you

[markp]

Hi JTT,

As long as your IT support can validate the account, with company name address etc and is able to answer the security question on the account, I can see no reason why the technical helpdesk would not speak to them, if they contacted them.

Regards

Mark