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btconnect - error message

PRNewman
Member

Some time ago my windows mail stopped collecting emails from my btconnect account (my btinternet account works fine).  I wasnt too bothered about this problem as only bt sent emails to the btconnect account.  

 

Ii have tried to sort it out, all of the settings are correct.  The message says 

 Account: '****** - BT Connect email account', Server: 'pop3.btconnect.com', Protocol: POP3, Server Response: '-ERR Logon failure: unknown user name or bad password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

Any suggestions?  Can I reset the password - of course this would need this account working...

1 REPLY 1

MHC
Guru

 

Have you checked that it has not been migrated to the MS Outlook platform which has a different set of servers?