can anyone help when I send a email using my alias email address using Outlook Web Access

[g4uvjg6lds]

Hi… can anyone help when I send a email using my alias email address using Outlook Web Access  where you would  have your name or company first I get   xxxx@btconnect.com  then mymail@mydomainname.co.uk  how can I change the btconnect part and replace with my name….I have setup the personalise the default sent from email address....thanks ...Dave

[OldWolf]

Hi Dave,

Ok I just want to check if you've gone through the steps.

First off you need to create an alias, and then allocate the alias to your @btconnect.com email address.  Finally you change the default 'From' address to the alias address.

All this is done through the website at http://myoffice.bt.com, and you're logged in as the primary @btconnect.com user.

So far so good?

Cheers.

Dave A

[spank]

Hi There,

This may help.

http://btb.lithium.com/btb/board/message?board.id=EmailBoard&thread.id=1259

[g4uvjg6lds]

Hi ..I have done all that... using Outlook express it works all ok with the company name then the alias email address

but using Web Mail I get on headers my xxxx@btconnect  then my alias email address I would like to change the btconnect to the company name as it is in  outlook express....thanks  Dave

[simonbratt99]

any sort this out as i have the same problem.

Everything other than webmail is fine.

Webmail email appear to come from

<someone>@btconnect.com [<someone>@thealias.com]

We need to not show the btconnect.com part.

thanks

Simon

[spank]

Hi there,

Thats a backend issue on the mail server, call technical on 0845 600 70 20 to report it.  That functionality should work across webmail.

Thanks

[simonbratt99]

Thanks,

eventually got though to email support, who agreed there is a problem (checked the headers and all settings) they have forwarded the problem to back office. I hope thats not another word for bin

Cheers

Simon

[spank]

Nope, back office is ideal 🙂

[simonbratt99]

Thanks Guru Spank

[spank]

No problem...'member' doesn't sound so good does it, I think they should change that to 'Aspiring Yogi' to stay in context.