Can anyone on here help ? If not, can anyone advise who I can contact. Thanks.
In 2006 I had a small shop and rented another, I appointed a manager and asked him to contact BT to arrange telephone lines, broadband etc., I also asked him to arrange bills to go to the main shop, all of which he did. 3 years later he left, and I found that although charged and invoiced to the company, his name and password had been put in as the contact, and once he left, I had no way of accessing internet bills.
I complained to BT, and was told that I was wrong for letting a manager book the telephone rather than me. (Does "Mr Tesco" have to solely arrange all their lines I wonder ? and does he have the same problems when the managers leave Tescos ?).
Anyway the shop failed and was closed down two years ago. It took me almost a year, to get out of the lease, and
then a new shop was opened by new people. Yet I still cannot get out of my lines !! they are still there although luckily the new tenant probably does not know. No calls have been made for 2 years, yet I am still getting the bills, and cannot stop it. I have no contact with the manager who set them up, and no way of knowing his passwords.
Last year I gave up my business completely and retired, and now get just £145 weekly pension for me and my wife plus any small benefits I am allowed.
BT still send me bills for the lines that I cannot get rid of. They will not deal with me as although they are in my old business name the contact details are not in my name. What can I do, I am stumped.
