email a.b.c@BT*.com can no longer send email in Outlook 2003 (but can in Test ) after migration

[RodTungsten]

A family email account uses the address form a.b.c@btconnect.com which worked quite happliy until BT migrated to pop/smtp.Outlook.com.

OWA (webmail works just fine as does receiving mail in Outlook 2003 but Outlook 2003 cannot send email - gives the error

Task 'pop.outlook.com - Sending and Receiving' reported error (0x80004005) : 'The operation failed.'

Wierdly if I use the Test Email option in the Outlook 2003 setup  the account setup passes the test.

Anyone know how to fix this, other than using an emailof the form a.b@BTConnetc.com -  all of which (- several) migrated OK and work just fine.

Rod

[helpinghands · Accepted solution]

Hi  Rod,

The reason you can't send emails in Outlook 2003 is that office 365 uses an encryption method called tls to send emails. In the earlier versions of Outlook 2003 this isn't supported. However there is an update you can download to resolve the problem. Find the link below to update office 2003 to Service Pack 3, this includes the update for tls encryption.

Hope this  works  for you Rod

http://www.microsoft.com/download/en/details.aspx?id=8

[gugaguga]

Hi Rod, looks like there's an issue with the SMTP server here.

Can you check what SMTP server is set on your account? 

[RodTungsten]

So used to dealing with 2003->2007 in my work life I didn't notice that our home PC actually has Outlook 2002 installed, not 2003 (running under Windows 7).

I guess that I am the worst sort of S/W user - (not checking s/w; not upgrading to the latest versions 🙂 - exactly what I tell my users to do..... Cobbler's children....

At this point I will give up - spouse is already on OWA and most of my email is on an iPad anyway so I'll just have to bite the bullet and upgrade.....

The intersting thing is that sometimes 2002 works just fine and then other times it doesnt 9no changes in my settings0 =- maybe symptomatic of BT fiddling behind the scenes for the migration - or perish the thought - Outlook 365 is flakey....

[ArmitageD]

Hi helpinghands

I have had the same problem trying to send mail using Outlook 2003. I have checked the version of Outlook, and am already using SP3.......I presume it must have updated via Windows Update or Office Update. However there is still no option for TLS encription. Does your link:http://www.microsoft.com/download/en/details.aspx?id=8 lead to a more recent update, and will it work?.....Is it worth a try?

ArmitageD

[RodTungsten]

Having seen the price of Outlook 2010 and not needing all the features, I turned to Windows Live Mail.

Fairly simple to configure - the wizard chews up properties but they can be changed via "Properties".

Supports multiple mailboxes as separate folders (unfortunately), maybe/maybe not) and I found a neat solution to migrating email stores from Outlook 200x or many email formats

 - see Mailstore.com  - archives emails  then export to .eml which Windows Live Mail can import.