on 2nd 2701 HGV-C still freezing up

[kevinneal]

I have just recieved a replacement BT Fibre Router and it is freezing intermittently exactly like our original one.

Basically what happens is all computers are unable to access websites for a few minutes (wired and wireless) then it continues working without any interation, the problem is it is dropping about 20 -30 times a day.

BT have done line tests and the line seems to be ok. Which is why we were sent a replacement router. When the websites are unreachable, the router admin is also unreachable. This has happened on a Network Connection, Wireless connection and direct wired connection.

I left a ping running to the router IP address while my laptop was directly connected to the router and still there were ping timeouts for a few minutes. While this happens the Internet light freezes on solid green, but there are no red lights. the router then just starts working again without power cycling and the router is not hot to the touch.

The fact that a direct connection ping timesout surely points to a router hardwear problem, but its very strange that we have exactly the same issue on both routers.

I have just done a full reset of the newest router and the only settings I changed from default were, username and password and the router IP address for 192.168.1.254 to 192.168.181.254 and turned off DHCP because our Xserve is providing DHCP for the network, and it has just frozen again!

[10forcash]

Well we appear to be having the same issue, fort the last few weeks we thought the months of problems we've been having were solved by a combination of a visit from the 'boost team' and several phone calls to sales....

Then we started having problems with the router 'freezing' - no access to it's local IP and lots of dropped packets to it's fixed public IP... Eventually between me & BB faults, it looked like the router (2700HG-V) was the issue, this was swapped out with a 2701HGV-C and for a few days, all appeared well, then that one started freezing... several calls / days later and it's decided that the issue is 'wrong password' - reason? the password hash onscreen doesn't match the password length (tried to explain that's because it's masking the actual number of characters but the tech was adamant the router had the wrong password, spent nearly an hour with a remote desktop connection (I had to reboot the router so he could connect in the first place - but he didn't even consider that as part of the fault) changing DNS settings, resetting the router to factory default, changing the password, running speedtest & ping test traces before pronouncing 'there is no fault' - despite the thinkbroadband.com traces, which apparently just meant I wasn't 'making it up'!).

The really annoying thing is we have two lines, the other one has been stable and no problem at all since install, both on the same dropwire, both had the 2700HG-V router, both on the same firmware version (6.3.9.63-plus.tm)

Yes the TBB traces show an increase in latency on both lines when in reasonably heavy use but no or very few dropped packets on the 'good' line

Good one http://www.thinkbroadband.com/ping/share/b30bdaafbaea698002dcf8802dda2a83.html

Less than good one http://www.thinkbroadband.com/ping/share/e14b30a6978d4176d7fc559878ce1323.html

I have historic ping traces going back to the 7th if anyone's interested, it's so frustrating - I wish it were possible to run with just one line but unfortunately we need to use a fixed IP on the problem line to validate our access to other sites

I've even tried swapping the 2700HG-V routers over (including transposing all the details) TBH, I'm getting a bit weary of it all, we now only use the 'good' connection unless we have to access certain portals but the mail server on the 'bad' connection is losing so many inbound emails clients have resorted to phoning us!

Any ideas?