Billing incorrect… still

[jfjbaker]

Hello,

After months and months of talking about the BT bill being incorrect, it still is not correct. Please look at our complaints history.

 Signed a contract starting July 2025 for our monthly bill to be £215. We are still not receiving bills at this amount, the latest being £380.57. Please sort this out immediately.

[BethM]

Hi jkjbaker

I'm sorry this hasn't been resolved. Please contact the billing team directly for this as they have the access to check into this for you.

[yvonnemallinson]

Yeah, I'm having the same problem.  BT billing and complaints, absolute waste of time

[yvonnemallinson]

They won't help BethM.  They don't listen.  They don't read the e mails you send them.  You can't even get them to escalate the complaint for you.  They won't transfer you  to a supervisor because they say they cannot do this.  What kind of cutting edge communications sytem is this?  Billing is as absolute shambles.  I've got e mails from them to prove it, and I'd happily share them on here if someone can tell me how.

[AlanM1]

Hi, I'm sorry to read about your experience and appreciate how frustrating this must be, particularly if you feel your concerns haven't been properly addressed.

For BT Business billing complaints, you can raise or progress your complaint here: BT Business Complaints - All other billing enquiries.

While we can't review account-specific details on this community page, the billing complaints team will be able to investigate the issues you've raised and review the history of your case.