Three years ago we were told to move over to voip, we told adviser we were selling business in the next year but could only get a 5 year contract, however we were informed that it could be transferred.
A year later we sold the business, informed BT, they acknowledged the new company was in their system and it would be dealt . A month after selling we received a bill which we forwarded and then nothing. Two months later our online access to our account was removed and we had no further contact. In September 2025 we received a letter from a debt company claiming we owed a considerable amount of money, they were informed the limited company has been wound up and there was no further contact. Now a year later another company is trying to come after this money. I have rung BT and was told they would look into it and get back in 3~5 working days, this was a week ago. How can BT get this so wrong we don’t owe this money and after 2 years of no direct contact they are trying now.
