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Member
Posts: 1
Registered: February
0

Static IP with super fast enhanced keeps changing

Hi,

I have had BT Business Super Fast Enhanced broadband for a while, one of the reasons I switched to BT was the free static IP with this package.  I haven't until now needed it, I had everythin setup but then everything stopped working, strange I thought, tracked it down to my IP having changed.  I notice it now changes every few days, makes my whole system unusable.

 

I've tried various ways to contact BT about this but to no avail.  Anybody here can help?  I'm sure its just an option on my account to switch on, but nothing online says what needs to happen, it just says my package includes one free static IP.

 

Thanks

 

Regards

Chris

Member
Posts: 8
Registered: ‎16-01-2021
0

Re: Static IP with super fast enhanced keeps changing

Have you updated password/ user name on router to that of the fixed IP? Just a thought 

Power User
Posts: 45
Registered: ‎01-10-2008
0

Re: Static IP with super fast enhanced keeps changing

[ Edited ]

A single static I.P doesn't need any setting up on your router. It's set on the line by B.T.

Try using something like 'What's my IP' on the net  - if it's different every day then B.T. haven't given you a static I.P at all.

Only they can fix it. There's nothing you can do from your end. Typical useless B.T technical bods.

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