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BTHub6 and (eg Nest) wi-fi device configuration, technical advice

eauio
Member

Our organization's building has (internal) flint walls which effectively blocks wi-fi and 4g.

For this reason, we have an internal 48-port ethernet network delivering wired internet to most rooms.

Nevertheless, we need good wi-fi for our guests and visitors.

 

I tried to resolve this February 2019. We tested adding a wifi router from BT to the network via a local ethernet port.

The network crashes. DHCP (internal system IP address allocation) is conflicted. We attached an ethernet cable to the wifi router on a laptop, and reset it's preferred IP address (from the default 192 range), reboot login to check new config. We then attached the reconfigured wifi device to the BTHub6 ethernet system, and it crashed the network.

 

I called BT technical support, elevated the issue to a (helpful and knowledgable) specialist who didn't have a viable solution, although he had used an ethernet-through-mains-electric-circuit configuration to address a similiar problem.

 

Perhaps BTHub6 (Huawei) router software has been now been updated to accomodate wi-fi subnets ?

 

Is ther any other solution out there so we can simply buy the wifi routers of our choice and use them on our business network ? Thank you for your attention.

1 REPLY 1

RyanJames
BT Employee
BT Employee

Hi eauio

 

Hope you are well.

 

To be honest, with this one I would recommend speaking with our Enhanced IT Support Team (from what you mentioned you will have likely already spoke to them). They are usually a chargeable service but most of our new packages you get support from them for free. They would probably be best suited to assist you with this, and could certainly advise you better than I coul, and should be able to suggest any potential alternative solutions.

 

Failing that there may be others here on the forum who have had similar issues who might be able to advise.

 

I do hope you find a solution to this one soon!

 

Regards

Ryan