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Broadband drops out when the phone is put down

Rosie_SOI
Member

on ‎19-09-2019 04:04 PM

Hi there,

 

I'm experiencing a problem with my business broadband where the connection drops out every time the phone is put down. It stays connected throughout the call but drops when the phone is put down - both the wired and wireless connections fail. As a business, we get a lot of calls so this means we're loosing the connection quite regularly.

 

Has anyone experienced this, or even better... has anyone managed to fix this?

 

Many thanks in advance for any help!
Rosie

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3 REPLIES 3

Devon_dave
Member

on ‎26-09-2019 06:41 PM

Is this a standalone Broadband line,? Are there any other extension sockets around your premises?
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RyanJames
BT Employee
BT Employee

on ‎10-10-2019 07:35 PM

Hi Rosie

 

Apologies for the very late reply - I have been away from this forum but I am not back as a primary moderator. Have you managed to get this issue resolved?

 

If not, it could be potentially be a problem with filtering - if you have a microfilter connected that is splitting your phone and broabdand connections it may be worth replacing this. You can purchase filters for just a few pounds from most electronic stores, or even the likes of the big supermarket retailers - or alternatively we can send you filters free of charge, but they would take a few days to arrive.

 

It could also be, as the the above user has suggested, an issue with extensions. If you have extension wiring or are connected to an extension I would advise connecting to the main socket in your premises. If you find it works in the main socket then the extension will likely be at fault, and a local spark could sort that for you.

 

Regards

Ryan

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Stacey1499
Member
In response to RyanJames

on ‎07-11-2019 09:46 AM - last edited on ‎07-11-2019 02:12 PM by BT Employee

@RyanJames wrote:

Hi Rosie

 

Apologies for the very late reply - I have been away from this forum but I am not back as a primary moderator. Have you managed to get this issue resolved?

 

If not, it could be potentially be a problem with filtering -if you have a microfilter connected that is splitting your phone and broabdand connections it may be worth replacing this. You can purchase filters for just a few pounds from most electronic stores, or even the likes of the big supermarket retailers - or alternatively we can send you filters free of charge, but they would take a few days to arrive.

 

It could also be, as the the above user has suggested, an issue with extensions. If you have extension wiring or are connected to an extension I would advise connecting to the main socket in your premises. If you find it works in the main socket then the extension will likely be at fault, and a local spark could sort that for you.

 

Regards

Ryan

Effective and interesting post for reading, i really love it and waiting for updates

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