Help! Fax Line Disconnected

[BobbyDotGov]

Can anybody help?

We had fibre broadband installed in the new year. Since then we can't use our fax machine.

We have been told that we still have our fax line!

Any idea's why it’s not working. We have tried two different fax machines.

Many thanks

Bob C

[RyanJames]

Hi Bob

Have you tried connecting a regular telephone handset into the phone socket used by your fax machine, to confirm there is a dial tone, and that the line is working?

If there is no dial tone, it could be there is a fault on the line, or something happened via installation. You can report a fault online here.

Hope this helps!

~Ryan