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Now day 6 no internet

yuzahudu
Member

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , 

no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

 

 

 

 

4 REPLIES 4

BethM
Administrator
Administrator

Hi yuzahudu

 

I'm sorry to hear about the issues you've had with internet. Hopefully it's now resolved and working for you but if you need any assistance with this, please private message me so we can discuss and I can look into it for you.

 

Beth


^BethM

Susan69
Member

@yuzahudu wrote:

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , 

no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

 

 

 

 


Without internet is so frustating! and no one is solving our problem is more frustating.

BethM
Administrator
Administrator

Hi Susan69

 

I'm sorry to hear you're having issues with your internet. Can you please send me over a Private Message with some details so I can look into this for you?

 

Beth


^BethM

Bourget
Member

You can fix broadband connection through power cycling as well. Power cycling means disconnecting the cables from the primary power source, waiting until the router has undergone the usual boot-up sequence and then plugging the wires in again. There is a higher chance for your broadband connection to start working after power cycling.