Now day 6 no internet

[yuzahudu]

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , 

no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

[yuzahudu]

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , 

no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

[BethM]

Hi yuzahudu

I'm sorry to hear about the issues you've had with internet. Hopefully it's now resolved and working for you but if you need any assistance with this, please private message me so we can discuss and I can look into it for you.

Beth

[Susan69]

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@yuzahudu wrote:

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , 

no line fault , full signal to the socket , equipment tested and works, exchange says no issues , so WHY wont the routers sync.

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Without internet is so frustating! and no one is solving our problem is more frustating.

[BethM]

Hi Susan69

I'm sorry to hear you're having issues with your internet. Can you please send me over a Private Message with some details so I can look into this for you?

Beth

[Bourget]

You can fix broadband connection through power cycling as well. Power cycling means disconnecting the cables from the primary power source, waiting until the router has undergone the usual boot-up sequence and then plugging the wires in again. There is a higher chance for your broadband connection to start working after power cycling.