Resetting router multiple times daily to resolve smtp error

[ccoughlan]

Hello, I was wondering whether any one could help before I pull the last hair from my head out?

Over the past few months at my work place we are constantly losing connection to our email server on Thunderbird when receiving or sending messages. This can only be resolved by restarting the router. This is of course problematic as doing so loses the connection for the staff in the building. This can fix the issue for 30 mins to a stretch of an hour but then we will have to restart the router again.

This issue spans all computers accessing the email addresses.

Any insight into this would be great.

Many thanks

[markp]

Hi there ccoughlan,

Have you been in contact with the helpdesk to get the line checked?  Also what router is it you have, have you tried a factory reset on it or making any chenages to its configuration?

Markp

[JohnFluter]

This may be simplistic in the extreme.

I have had routing problems that were cured by rebooting every few days and installed a time switch to do it automatically at the dead of night.

If you have to do it frequently the answer may be to by a new modem/router.