01-01-2013 02:54 PM
I am experiencing some problems adding my btconenct account to my Google Nexus mail client.
I am using the following.
I have also tried with these variations:
Each time I try to configure my account with these, I am informed that my e-mail address and password are incorrect.
With one mail client (AQUA) I have been able to receive my e-mail; but cannot send.
Has anyone else experienced problems? If so, any solutions out there?
Thanks in advance,
02-01-2013 11:47 AM
Do you know if your account has been migrated to the Microsoft platform yet?
I just set up a non-migrated account in the default Nexus 7 email client and the two things I had to change was the outgoing email port to 25 and remove the tick in authentication.
02-01-2013 01:36 PM
Yes, I believe we have been migrated across to the Microsoft platform.
Any other suggestions? I have tried fiddling with the port; but an error message appears, stating that my username and password are incorrect.
02-01-2013 01:47 PM - edited 02-01-2013 01:49 PM
If it's been migrated, try the instructions on this page.
Edit: For the username use the full email address - email@example.com, some clients will default to just using the part before the at-sign.
02-01-2013 02:00 PM
I just tried it with a migrated account. I got the same username/password error as you until I logged in to the webmail. After that I was able to set up the account.
The only thing I had to change was the security type on the outbound server from "SSL/TLS" to "STARTTLS".