Phone book entry

[Hmcc654]

Hi

Bt has been charging us for a phone book entry for who knows how long , we never asked for it never ordered it ,
Seems it's been added on since we didn't renew our contract , is this normal bt service , we thinking of switching now as we been ripped for atleast 6months or you think we can get this refunded ?

Any ideas people

[RyanJames · Accepted solution]

Hi Hmcc654

Sorry to hear about that - if that service was added to your account without your knowledge then I would suggest contacting our Billing team on livechat or by calling 0800 800 152 - they can look into this for you. If you are being charged for a service that you shouldn't be, then they can remove it and add whatever credit is appropriate.

Regards

Ryan