Familiar story it seems- upgraded to fiber broadband and digital voice on 6th February but BT have managed to mix our account name up and ceased the number due to non payment of bills ( no one to pay the bills as it was a non existent account) I have been battling with BT ever since as we have had no land line or BB since this time and must be loosing countless customer calls. after signing a new agreement TWICE I was told they can only reinstate the number to the 'incorrect' account name and then change the name on the account to our name! We have been with BT with the same name and address for 18 years. Yesterday they emailed to say the number can not be reinststed to ANY account. Help ! what can I do? like so many of you I have sign written vehicles, stationary, uniform etc as well as 18 years worth of customers. BT are saying they have looked at every possible solution - I don't understand how this has happened, it is their admin error and their 'phone number' why can't they just fix it and why has it taken them 100+ days to get to that answer. Where do I go next ? OfCom and and a new supplier?
I am exhausted by this situation.
