Short version of the story-renewed my phone and broadband contract on Friday came into work on Monday and phone line dead, passed from pillar to post with this excuse and that excuse and eventually told yes BT at fault as line was disconnected but don't worry we will get this back up and running for you, Tuesday 4pm then told number has went back to virgin media ( I've had this number for 20 years) but we will get it back for you in 14 days, yes great way to run a business BT, never return calls always me who has to call back, requested to speak to a manager and got a supervisor, told manager will call me back and still waiting, I've had enough, wanted to stay with BT as reliable and trustworthy company-how stupid was I
