2 weeks ago
Hi I don't know if anyone can help me here. I recently taken the new cloud voice in december everything was fine then on June 17th the phone and internet stopped working.
Since then I have contacted BT through whatsapp, live chat and phone all promising to have it sorted in a couple of days, I even have someone "dedicated" to fixing this problem and I have not heard from this person EVER.
I think that having to call every week about my phone line getting fixed is ridiculous. This will be week 7. I'm out of options now, my last resort would be to switch to another provider as I can't run my business like this.
Any advice would be appreciate.