Showing results for 
Search instead for 
Did you mean: 

BT cloud issues - resolved with new router


We switched over to the BT cloud phone system around March this year (including a switch to BT business broadband) and have had constant issues with call quality, calls dropping, unable to put people on hold due to a one way voice issue, etc..


Issues were reported to BT and although people looked into it, no body seemed to find the cause for them.


So I decided to have a look myself and decided to replace the BT home hub 5 with an Asus RT-AC87U and the older style BT openreach modem.


Since switching we have had zero issues. Call quality is near perfect, calls haven't dropped and we can finally now put people on hold safe in the knowledge that when we come to taking them off hold, we can continue the conversation.


Just thought I'd post this to hopefully help others who may be having the same issues.


Grand Guru

Hi Jam0r,


thank you your feedback we always appreciate it.  I wil pass your comments to the Cloud team to get them to investigate it, to see if there is any known issues.