Linking Headset to BT Office Communicator

[markcosta]

Hi,

I have a Plantronics CS60 USB headset, that's wireless via DECT. How can I get the BT Office Communicator to recognise me pressing buttons on the headset (e.g. to answer a call)?

At the moment the software ignores the actions of me pressing the headset's Talk button.  I've chosen the headset in the Audio Devices section. If I dial a number using the BTOC the call will connect, however I have to press the headset's Talk button to hear the call. Also, if the BTOC is ringing, then I can't pick up the call on the headset by pressing its Talk button.

Thanks for your help in advance,

Mark

[gemma · Accepted solution]

Hi Mark,

Have you downloaded the PerSonoCall software for the Plantronics device?

This is what will enable remote call answer with softclients. You should be able to get this software from www.plantronics.com/personocall

Gemma