Transition from regular phone line to BT Cloud

[a1digitaluk]

We have recently transferred over from a regular BT phone line to the BT Cloud service. This has taken since October/November to sort out and we have been charged for ceasing the regular contract early. I was not informed about this on the original call and as we are just transferring from a BT service to another BT service feel this is extremely unfair. Has anyone else had the same experience? Obviously received the bill today and customer services not available until Tuesday.... 

Thanks in advance 

[RyanJames]

Hi a1digitalUK

Very sorry to hear you are having these issues and sorry about the late reply. This would be something I would recommend contacting our Cloud Team on on 0800 389 0598 - you have been through a lot with this, so they should raise a complaint for you if you want them to. If you are recieving charges you were not made aware of you could also have potentially been mis-sold, so it is worth checking with them if you haven't already,

Regards

Ryan