What phone system 2023
We are kicking off looking at a new voip phone system in January, I can’t see any standout products on the market. What would people recommend?
Things we need/ want
We have 2 contact centres
API to integrate with custom erp
Office 365 intergration/ provision via groups
Single sign on
Great windows soft phone
Easy admin
Cloud hosted or reliable service provider lead
Call recording or intergration with call recording
Wall board
Good reporting direct or via powerbi
