Yealink w60b phone not going to voicemail when patients call the practice.

[PM1971]

hi

Our Yealink w60b phone not going to voicemail when patients call the practice. How do I resolve this issue. No one has changed anything and Iv checked the voicemail message is in place but it just rings out when patients call. This has been like this for possibly a few weeks now and only noticing it now.

Thanks

[BethM]

Hi PM1971

I'm sorry to hear about this, have you spoken to the Cloud Voice technical team here? You can find their details here under Phone systems.

[PM1971]

Thank you

I called them and they are going to call me back to try resolve the issue.