11-03-2017 06:18 PM
Hi, having exhausted all routes to resolve a number of issues with our business account (50 x PSTN, 4 x ISDN 30, MITEL, EFM etc) - can you please advise what is the next route / contact to the senior complaints team
We have a number of issues relating to failed moves, incorrect billing of cancelled accounts, a number of services we are being billed for that are incorrect and also some assets that we cannot identify
BTLB and BT options/ISDN teams have completely failed on all accounts resolve. We are probably looking at over £5k in incorrect charges (at least)
11-03-2017 06:22 PM
Update: I have also completed the BT Business esclation form and have emailed the CEO/Business Compaints team. Any additiona routes for escalation though would be greatly appreciated (that are not BTBL and standard BT contact as both are completley ineffective)
13-03-2017 09:10 AM
Hi there jondw1970
I am sorry to see you are having so much trouble in getting your complaint resolved, I have raised this for you uner the reference IMP1614070 with our complaints team to get them to look into it and to contact you to get it resolved.
29-03-2017 02:26 PM
Yea good luck with that, Ive been trying for three days, been told too many times to count someone will call me back and they never do, what a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
18-04-2017 12:18 PM
Second time around they again told me that there was no landline and bt openreach would have to send an engineer around, again I was looking at a bt openreach bok in the property, another £125 please again I have just got this cancelled.
Plus bt sent me emails saying that as I have cancelled my service (not cancelled but moved) I would loose all my Company emails and web space bt are currently trying to resove that as well.
My main complaint is that most times I get put through to either India or the Phillipines where the operators are of no hrlp at all, I am sure they have not even understood what The issues I am trying to resolve