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Help with BT Versatility Courtesy service

jemma_ray
Member

I have recorded my own message for the day and night service, when the phone has rung for 15 seconds the automatic message still plays, not my own. How do I get it to use my recorded message instead?

 

Also, when I have set 'group divert' to voicemail, the phone still rings rather than being diverted - can you explain what I might be doing wrong?

 

Thanks

 

Jemma

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