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Member
Posts: 2
Registered: a week ago
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Cannot manage services

Hi,

 

 

Whenever I try an access 'Manage Services' - e.g. to enable a locked email account - I get this message:

 

Sorry, it looks like you’ve logged in using your online billing details.

 

Any ideas how I can get past that? I'm trying to re-enable an email account I inadvertantly disabled.

 

Many thanks!

John

 

Administrator
Posts: 1,055
Registered: ‎15-03-2011
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Re: Cannot manage services

Hi there jwintermute,

 

I would advise you to contact the helpdesk to get this looked into and fixed.

 

Markp

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Member
Posts: 2
Registered: a week ago
0

Re: Cannot manage services

Thanks markp

 

Unfortunately this is a free account, it was given to me years ago by a firm I no longer work for. It was converted to a 'BT Business Lite' account or something like that, but any way I have no billing reference to give when contacting the help desk.

 

It also means I can no longer access my recovery email, as when I try to log into something other than 'Manage my services' I get 

Sorry, we just need to validate your email

and it's telling me to check for a security code that's been sent to the email I can't access

 

I think I am truly up a certain creek without a paddle Smiley Happy