2 issues to solve

[Mag25]

I have 2 issues and have tried unsuccessfuly to get them resolved, being passed from one department to another.

First issue was I was phoned to upgrade my contract and was told I could get better speeds etc.  I said I didn't want to have a new router and was told I would receive one but didn't need to use it.  But when the equiptment came the first thing it said was plug in the router.    I have emailed the person who sold me the package and he will not respond to my emails.

The second and most contensious issue is I signed the contract for 36 months and the BT agreement has come through as a 60 month contract.

What rights do I have? I believe it is a miss sell and the contract should be cancelled.

Having been with BT for 20years + I am totaly disgusted and feel conned.

[sandy589lane]

---

@Mag25 wrote:

I have 2 issues and have tried unsuccessfuly to get them resolved, being passed from one department to another.

First issue was I was phoned to upgrade my contract and was told I could get better speeds etc.  I said I didn't want to have a new router and was told I would receive one but didn't need to use it.  But when the equiptment came the first thing it said was plug in the router.    I have emailed the person who sold me the package and he will not respond to my emails.

The second and most contensious issue is I signed the contract for 36 months and the BT agreement has come through as a 60 month contract.

What rights do I have? I believe it is a miss sell and the contract should be cancelled.

Having been with BT for 20years + I am totaly disgusted and feel conned.

---

Hello,
You may have grounds to dispute the contract due to misrepresentation. Contact BT’s customer service or complaints team directly to escalate the issue. If unresolved, consider filing a complaint with Ofcom or seeking legal advice. Let me know if you need further guidance!


Best Regards,
Sandy Lane

[Mag25]

Hi Sandy

Many thanks for your reply.  I have considered legal advice and I have contacted the customer service department several times, and have a complaint in too, none seem to have done any good.  I will look at a complaint to Ofcom, thanks.

[Mag25]

Hi

There is another question/issue here - how can a BT employee send out a contract to a company that does not now exist and he knew it?  How can it even be enforced ?.

The original contract in company A's name had been in place for 20+ years- and the one I recently signed - I was the company secretary for, company B is the one that the direct debit comes out of, and  I am not and there is no contract with it. Who is liable for example if the direct debit was stopped.

[BethM]

Hi Mag25

I'm sorry this hasn't been resolved despite you raising a complaint. Can you please send over a private message with some account details so I can look into this further for you?