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Digital line no incoming calls.

61857952
Member

Tuesday

Hi 

We’ve had our digital line installed 2 weeks ago still can’t receive incoming calls can only call out. Spoke with BT technical team multiple times no help and no further forward. Really need this issue sorted

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1 REPLY 1

AlanM1
Administrator
Administrator

Wednesday

Hi,

I’m sorry you’re still unable to receive incoming calls, especially after speaking with the technical team several times.

As this is affecting your Digital Line, please try the Digital Voice for Business troubleshooting guide here, which includes a section for when you can make outgoing calls but can’t receive incoming calls: Digital Voice for Business troubleshooting 

If the issue continues, you can report or track the fault online here: BT Business faults and repairs 

You can also find contact options for Digital Voice for Business here, including the repair number if you need to speak with the team: Contact us about Digital Voice for Business 

Thanks,

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