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Teams Desk phone and changing user passwords

xyela
Member

Just wondering if anyone has a good methodology for when a users password expires or is changed and how it relates to a users Teams Desk Phone. To me it appears that a user should “sign out” of their phone and then change their password on the computer and then sign back into their phone. I’m had mixed results on how well its worked, it appears to be related to how long a user waits before trying to sign back in to the phone. I know we don’t seem to allow users to change their password from the desk-phone.

Many times i just factory default the phone and have them sign in again, but it doesn’t seem like a good solution.

We have a mixture of Yealink MP54 and MP56 phones.

Thanks for any advice you can offer.

1 REPLY 1

AdamC
Administrator
Administrator

Hi, 

 

I think it would be best to discuss this with an expert on the system you are using. Are you using BT cloud phone or Cloud Voice express?

 

Thank you

 

Adam