My broadband connection suddenly went from my normal 2Mb/s to 100k just over a month ago. I did see that a fault had been reported at my local exchange (Harrold) at 3am on 25 August, but that it had been resolved. My speed did not improve so I first registered a fault on 27 August.
Since that day I have had 3 boost engineers come out to look at the problem and all have now said that it is a hot virtual path at the exchange. The usual steps seem to be the following:
1/ Engineer visits property and declares problem is not here
2/ Engineer visits exchange and rings me from there to explain that a hot virtual path is the problem (just congestion I believe). Also explains that he/she has spoken to BT Wholesale who are responsible for this type of fault. BT Wholesale accept the fault.
3/ A day or two later I get a call from BT support to tell me that BT Wholesale don't think it is a hot vp and they arrange for an engineer to visit.
4/ Go back to step 1.
What is frustrating is that there seems to be no way out of this labyrinth. I have another year to go on my 2 year 'Total' contract and I am considering signing up a new contract with someone else, even if I have to pay another year to BT.
If anyone has any suggestions of some other approach that I can take to get somebody to take my fault seriously, I would be very grateful. From searching on Google it seems this is quite a common problem, and one of the threads I saw was from someone who had had this problem for 7 months. As a business user I will not be able to keep going with the current situation.
