Hi there
I have a client who wants to point their site away from BT to Squarespace. They are a BT Business customer.
This requires several changes to the DNS settings (the principal A records are locked).
I cannot submit the form I've been pointed to because the form is (i) rejecting her account number (it's asking for 2 letters and eight number which is exactly what I am submitting!) and (ii) I want more than one record changing/deleting - there's only one field.
What's the best way to move forward with this problem? I've never known such an archaic way of dealing with dns settings. Can't I just call someone? Every other host I've ever dealt with allows this stuff to be done over the phone.
Would it to cancel her hosting with BT so it (hopefully) unlocks the a records and do it myself? How would this affect her email which is hosted with BT too?
Many thanks in advance,
Jon
