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Member
Posts: 2
Registered: ‎18-04-2018
0

ADSL Fault - Going Round in Circles - Help Please - Specialist Required

Hi all,

I'm posting on behalf of a customer at a government owned company.

An ADSL service was procured from BT but it had a dynamic IP which was no good to our firewall.

He arranged for BT to change the ADSL service to a fixed IP but since then, the service has never worked.

The customer router is just sitting with the DSL light blinking indicating the router is trying to negotiate a connection to the BT DSLAM.

The customer router has been taken to a known good site, reconfigured with the correct ADSL credentials and it connects fine.

A known good customer router has been taken to the faulty site, reconfigured with the correct credentials, plugged into the faulty line and it doesn't connect.

BT engineers have been out with JDSU testers and all the tests pass.

There is a single master socket, to which the customer router is connected.

We need someone to check that the ADSL service has been configured correctly and if possible, login to the BT DSLAM and tell us if they can see our router trying to connect.

Unfortunately, despite escalating the fault via 3 account managers, we are going round in circles and the business is seriously impacted.

Can anyone help us? Please?  DM me for the ADSL line /customer contact details.

Thanks,

David.

Member
Posts: 2
Registered: ‎18-04-2018
0

Re: ADSL Fault - Going Round in Circles - Help Please - Specialist Required

I can only sympathise, BT Buisness disconnected my work line and broadband today to instal fibre and a VOIP phone with my work number ported.

 

Now told that the fibre wont be connected and cant say when, so no work phone, no broadband and no work mobile as no signal.

 

Looks like I will be working from Costa coffee for a long time. 48 hours allowed for complaints to even be responded to...

Member
Posts: 2
Registered: ‎18-04-2018
0

Re: ADSL Fault - Going Round in Circles - Help Please - Specialist Required

The line burst into life after intervention by someone at the "Cease in error Desk".

 

Months of downtime....

 

Embarrassing level of service by BT....

 

 

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