Accessing my website.

[talkingcars]

I have recently re-installed my FTP client software - Terrapin FTP, it works fine with my website on Demon but will not connect to my BT webspace so I can download the files there to rewrite them.

Can someone tell me what I need to enter as the server address, I have tried ftphost.btconnect.com and with my user name and password it connects but lists no files on the server, I have also tried home2.btconnect.com to the same effect.

Any suggestions?

James

[duskjome]

If you are on the shared webhosting (if you have your own domain name I mean) you can use your domain as the server address. So yourcompanyname.com for example. That's a good fallback in general actually, try whatever URL you use to see your site online as the host/server adress in FTP.

[talkingcars]

My site is at http://home.btconnect.com/talkingcars/ so I've tried that, also without the http://, doesn't work.

I tried ftphost.btconnect.com/talkingcars which doesn't work.

ftphostbtconnect.com does connect to the server but doesn't list any files.

James

[talkingcars]

Any other ideas that might work?

[JohnE · Accepted solution]

The address you mention indicates that this is free webspace.

The FTP details for this would be:

Host Name: ftp.btconnecthosting.com

Username: talkingcars  Password:  The Password you used to activate the free webspace.

If you can't remember the password, it can be re-set by logging into the "My Services" section of our website, using your Primary @btconnect.com e-mail address:

https://myoffice.bt.com

 
Once logged in, look for the Web Hosting section, click the link: Manage FTP password and you can re-set the password.

NB: When uploading website files, upload to the /public directory

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