Adding a new bt connect user account

[sgw]

I have a domain verification pending and this preventing me setting a new user I need to cancel the verification process to restate my ability to set up new btconnect users how can I do this?

[Stephenc]

Hi Sgw,

There is no way to cancel the verification process without contacting the tech desk and raising a fault (turnaround time upto 48 hours).

Is your domain name hosted by BT or is it external?  If external you should recieve details to verify this.

Thanks,

Steve

[sgw]

Thank you, it is an external domain name, i no longer wish it to host my emails through it and need to cancel the verfication  process have you contact details of the tech team?

[Stephenc · Accepted solution]

Hi SGW,

Yes you can contact the tech desk on 0845 600 7020, we'll be able to remove this within 48 hours.

Thanks,

Steve